Shipping policy

Global Shipping

At KKONGLASH, we're committed to delivering our premium false eyelashes to beauty enthusiasts worldwide. We offer reliable international shipping options to ensure you receive your lashes in perfect condition, no matter where you are.

Shipping Methods

Standard International Shipping

  • Delivery Time: 7-14 business days
  • Tracking: Provided for all orders
  • Cost: €8.99 for orders under €50
  • FREE for orders over €50

Express International Shipping

  • Delivery Time: 3-5 business days
  • Tracking: Provided with signature confirmation
  • Cost: €15.99 for all order values

Priority International Shipping

  • Delivery Time: 1-2 business days
  • Tracking: Provided with signature confirmation
  • Cost: €24.99 for all order values

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed after 2 PM (GMT) will be processed the following business day. During promotional periods or holidays, processing times may be slightly longer.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number and carrier information. You can track your package at any time by:

  1. Logging into your account and viewing your order history
  2. Clicking the tracking link in your shipping confirmation email
  3. Contacting our customer service team with your order number

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges. Please check your local customs regulations before placing your order.

Shipping Restrictions

While we ship to most countries worldwide, there are a few regions where we currently cannot deliver due to shipping restrictions or regulations. These include:

  • Countries under international sanctions
  • Regions with ongoing conflicts
  • Areas with severe delivery limitations

If you're unsure whether we ship to your location, please contact our customer service team before placing your order.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We cannot be responsible for delays or non-delivery due to incorrect address information. If you need to update your shipping address after placing an order, please contact us immediately, as we may not be able to modify orders once they've been processed.

COVID-19 and Other Disruptions

Global shipping services may occasionally experience delays due to factors beyond our control, including but not limited to pandemics, extreme weather conditions, natural disasters, or political events. While we make every effort to ensure timely delivery, please be aware that such circumstances may affect estimated delivery timeframes.

Multiple Package Shipments

For larger orders, items may occasionally ship in multiple packages to ensure safe delivery. You'll receive tracking information for each package if this occurs.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a local carrier, you will be responsible for any return shipping costs. We'll contact you regarding reshipment options once we receive the returned package.

Shipping Insurance

All orders include basic shipping insurance that covers loss or damage during transit. For high-value orders, additional insurance coverage may be automatically applied.

Environmentally Conscious Shipping

At Flutterful Beauty, we're committed to reducing our environmental impact. We use:

  • Recycled and recyclable packaging materials
  • Biodegradable packing peanuts where needed
  • Consolidated shipping to reduce carbon emissions
  • Partnerships with carriers who offset carbon emissions

International Shipping FAQ

Q: How long will it take for my order to arrive? A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 7-14 business days, Express shipping takes 3-5 business days, and Priority shipping takes 1-2 business days after processing.

Q: Do you ship to P.O. boxes? A: Yes, we can ship to P.O. boxes for Standard shipping. Express and Priority shipping require a physical address for delivery.

Q: What happens if my package is lost or damaged? A: All shipments include insurance. If your package is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date with your order number and photos of any damage.

Q: Can I change my shipping address after placing my order? A: Address changes must be requested within 12 hours of placing your order. Please contact our customer service team immediately if you need to update your shipping information.

Q: Will I receive updates about my shipment? A: Yes, you'll receive email notifications when your order is processed, shipped, and delivered. You can also track your package using the tracking number provided.

Q: How are shipping costs calculated? A: Shipping costs are calculated based on your location, the shipping method selected, and the weight of your package. We offer free standard shipping on international orders over €50.

Q: What should I do if my tracking hasn't updated for several days? A: International shipments may occasionally experience tracking delays, especially when transferring between carriers or passing through customs. If your tracking hasn't updated for more than 5 business days, please contact our customer service team.

Contact Us

If you have any questions about our shipping policy or need assistance with a specific order, please don't hesitate to contact our customer service team:

This shipping policy was last updated on April 18, 2025, and is subject to change. Please check back for the most up-to-date information.